Customer Testimonials

A very happy customer. Outstanding experience buying a new GMC Hummer EV SUV from this great dealership. I enjoyed working with entire Forest City Auto Sales team too! Brandon Johnson was unbelievable to work with:) I highly recommend visiting this awesome dealership and see their first class service!

Brought my 2024 jeep in to get the oil changed, it was the wrong store. They got me in anyway and the guy I talked to was great!! I will definitely go back

I appreciate John Yutzy always accommodating with getting my car always. He's great at customer service and appreciate his willingness to work with me. Shout out to the mechanics also for the great work they do as well.

Great service. I was stranded on the way to work with a bad alternator and battery. I limped into the shop (after getting a couple of jump starts from my hubby). They worked me in that afternoon, ordered parts, and I was back on the road the next day. My extended warranty covered the majority of the bill. I can't say enough about the Prichard Family businesses. From sales to parts and service, they are just great!

The service department is so much better since John took over. Although the prices are pretty high lately, that's the companies fault and not the department itself. I don't like waiting on my car anymore since the waiting area is right outside of the restrooms (Stinky) it needs to be moved back by sales.

Have bought 3 trucks in the past year from Tracie at the Forrest City Auto Center. Tracie is great to work with! Simple straight forward answers and great communication throughout the ordering/ purchasing process.

Great to work with👍🏼

Scheduled an oil change and they got me in the next day. Due to my schedule, they came & picked it up from my work, changed the oil, rotated my tires, vacuumed the floor, washed the windows and had my car back to me before my lunch break! Great service! Thanks FCAC!

Friendly people

I never actually set foot in the dealership. I live in NY and bought a van through my company by phone, email, etc.. I flew into Iowa and they had my vehicle waiting there for me. I hopped in and drove to New York. The people I dealt with were pleasant and on time. A great experience.

Spoke to Garret, prices are set in stone on used vehicles. Good to know so we don't waste time coming to your lot to buy. Thank you for being honest.

Tracie was wonderful to work with. Highly recommend.

Great service I called and they got me in as soon as they could.

Great service as usual! These people really go the extra mile to make sure your vehicle is in tip top shape!! Thanks again!

Everything was great except the cost. I have been driving down from Minnesota since we purchased the car, 2016. It has become too expensive to continue doing business . The past few years has Increased to much.

Good service so far and the people are great ! And I can say so far it's a dealership you can trust and I believe that whole heartedly.

Good parts department, friendly sales staff

If I had to drive 5 hours one way, I wouldn't hesitate. That being said, my one way trip was over two hours. The staff works very hard to get the best deal for their customers. They are VERY quick and effective at what they do! Kolby Kunkel was able to get my info and credit app taken care of in a matter of a few hours. Upon arrival I met with Eric Johson who is very amiable and genuinely a wholesome man. His customer service spoke volumes about the dealership before I met the other staff members! Buying a ... Read More

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Google - Sep 14, 2019

If I had to drive 5 hours one way, I wouldn't hesitate. That being said, my one way trip was over two hours. The staff works very hard to get the best deal for their customers. They are VERY quick and effective at what they do! Kolby Kunkel was able to get my info and credit app taken care of in a matter of a few hours. Upon arrival I met with Eric Johson who is very amiable and genuinely a wholesome man. His customer service spoke volumes about the dealership before I met the other staff members! Buying a vehicle is the second largest purchase you will make. When the seller is so honest and genuine, there is no reason to do business anywhere else. I can without a doubt say if I'm ever in the market for a vehicle again, I will be more than willing to travel the distance for this team who drove the distance on customer service. A huge thank you to your staff, 5 stars does not do justice.

Ben and Andrew very helpful. Great experience!

These guys are awesome!!! Great Communication, A+ service and my truck hasn't ran this good for a while!

Had to wait a long time to get service even though there was nobody ahead of me. The price for simple items are really expensive. A whole lot cheaper to order online.

Great help!

Excellent service today! Thank you Jeremy 😊

I stopped in and told them my problem, and they got me in in 2 days, very happy (was a minor problem) will go back with any issues I might have. Thank you.

Stopped by service center just after closing time with a tire issue. Danny stayed after and corrected the issue in freezing temps. Very thankful!

I bought a used Silverado 3 months ago. It has been a complete pleasure working with sales (Eric) and service (Danny) during the purchase and afterwards. Both guys did an excellent job keeping me in the loop with progress updates. I highly recommend working with Eric for your next purchase and Danny for your next service! Thanks Pritchard's for providing me with great service!